Frequently Asked Questions

About Membership

1. Why do I need a membership?
2. What kinds of memberships are available?
3. How to apply for a free membership?
4. How to apply for a Premium membership?
5. What kinds of payments are accepted?
6. What is the billing cycle for the Premium membership?
7. How to upgrade my free membership to the Premium membership?
8. How to downgrade my Premium membership to the Free membership?
9. I am currently a Premium member. How to stop the monthly rebill of the membership fee?
10. How to cancel my membership?
11. What is an expired membership? Can I re-activate an expired membership account? What is the use of an expired membership any way?
12. How to update my profile?

About Password

1. How to get a password?
2. I have not received the password by email. What is the problem?
3. What if I forgot my password?
4. How to change my password?

About Browsing the Website

1. The pictures in the picture archive do not appear
2. I cannot log on. After I click the "Enter" button in the log on page, I am always taken back to the same log on page.
3. I cannot browse the website. There is sometimes a "session" error message printed out. Sometimes, I cannot enter certain pages even if I try to log on with the correct user ID and password.

About Online Media Store

1. Tell me about the order process of the online store, please.
2. How to get advantage of the discount rate?

Answers:

About Membership

1. Why do I need a membership?

We have tons of online media and information on body toning. These materials are only accessible to our members. A membership makes you a customer of this website. It is easy to get and is FREE. We provide the best services as we can for customers who have memberships.

2. What kinds of memberships are available?

   We have two types of memberships:

   • Free membership

     With the Free membership, users can view some of the media products online, including sample pictures, sample video clips and other media products with no costs and no obligations.
     

   
   
   • Premium membership

     
     
     Premium members also enjoy discounts on items sold at the online store. The longer you stay with us, the bigger the discount. Premium members can enjoy the benefits of the discount, and they are NOT obligated to subscribe the products. The only purpose of the Premium membership is to bring benefits to you. For discount rates, please click

3. How to apply for a free membership?

   You can apply for a free membership by clicking here

4. How to apply for a Premium membership?

   You can apply for a Premium membership by clicking here

5. What kinds of payments are accepted?

   Credit card, PayPal, money order and check are accepted.

   We accept US dollars. If you pay by credit card or PayPal, the payment is automatically converted to US dollars from you home country currency.

   The credit cards accepted are
   

6. What is the billing cycle for the Premium membership?

   The Premium membership is calculated with monthly durations. For example, if you apply for a Premium membership on February 11, it will expire on March 11. And there will be an automatic recurring charge on your credit card on March 11. You can cancel your membership or downgrade to Free membership at any time. After cancel your Premium membership or downgrade to Free membership, you will not be billed for the monthly fee any more.

7. How to upgrade my free membership to the Premium membership?

   Now you have enjoyed the wonderful media sources of the free membership, it is a good idea to upgrade your membership to a Premium membership in order to fully explore the body toning wonderland. Please click here to upgrade.

8. I am currently a Premium member. How to stop the monthly rebill of the membership fee?

   Please read the next question and answer.

9. How to downgrade my Premium membership to the Free membership?

   By downgrading to Free membership, the rebill of monthly membership fee is stopped immediately. You can still access resources available to Free members.

   You can always upgrade to Premium membership again at any time later.

   Please click here to downgrade.

10. How to cancel my membership?

    By cancelling your membership, you will no long access the online media available to members, including those for Free members. Monthly product newsletters will not be sent to your email address. You can cancel your membership here

11. What is an expired membership? Can I re-activate an expired membership account? What is the use of an expired membership any way?

    After you cancel your membership, it becomes an expired membership. An expired membership account can not be re-activated. However, you can still log on an expired membership to check the user information, history and invoices under that account. That is your record that you have the right to access at any time.

12. How to update my profile?

    You can view and update your profile by going here.

About Password

1. How to get a password?

   Your password is sent to you within 5 minutes after you sign up. It is sent by our email program automatically. Please check your email box immediately after you sign up.

2. I have not received the password by email. What is the problem?

   Do you have a junk mail folder in your email box? Sometimes your email server may place our password email over there. If so, please configure your junk mail filter to sort out emails from totaltoning.com as regular emails.

3. What if I forgot my password?

   Forgot your password? Not a problem. Go to this page, and we will remind you of your password.

4. How to change my password?

   You can change your password here

About Browsing the Website

1. The pictures in the picture archive do not appear

   When a picture folder is selected, an index page will display the thumbnails of all the pictures in this folder. Click on one thumbnail, and a bigger picture will pop up in a new window.

2. I cannot log on. After I click the "Enter" button in the log on page, I am always taken back to the same log on page.

   Please make sure you have the correct user ID and password. If you still cannot log on with the correct user ID and password, please see the next question.

3. I cannot browse the website. There is sometimes a "session" error message printed out. Sometimes, I cannot enter certain pages even if I try to log on with the correct user ID and password.

   We save session data in your browser using cookies. You need to enable cookies in your web browser.

   For example, on Internet Explorer 5, go to menu Tools/Internet Options/, select the Security tab, and then select the Internet icon. Press the "Custom Level..." button, roll down to Cookies branch, and enable Allow per-session cookies.

   For Internet Explorer 6, go to menu Tools/Internet Options/, select the Privacy tab, and then select the "Accept" option for the First-party Cookies setting, and check the "Always allow session cookies" setting. Press "OK" button to save the settings.

   For Netscape 4, go to menu Edit/Preferences, open the Advanced branch, in the Cookies panel, select either the Accept all cookies or the Accept only cookies that get sent back to the originating server option.

   For Netscape 6, go to menu Edit/Preferences, open the Privacy & Security branch, select the Cookies sub-branch, and select either the Accept cookies for the originating web site only option or the Accept all cookies option.